Marten Bütow

Marten Bütow

Marten Bütow has been working at Deutsche Telekom since 2000. He began his career with the company at Telekom Central Billing Services and has been working in the workplace services environment at T-Systems since 2003. His initial focus was the service desk and field service, but he has also been addressing the cloud technology involved in workplace services since 2013. His main focus is dynamic workplace (DWP) and related topics such as O365, Evergreening and Windows 10.
17. April 2018 1
Collaboration
Marten Bütow

Working on autopilot

Autopilot – that’s something I had previously encountered only in airplane-disaster films, of the sort where the captain suddenly gets food poisoning and one of the passengers has to land the plane. "OK, the autopilot can’t land the plane, but we here in the tower can talk you down …" And then the audience starts biting their nails.  Bring your own... as easy as it is "Package for you." The hurried delivery driver at my door has me sign his…
13. February 2018 0
Collaboration
Marten Bütow

The digital transformation in customer service – the chatbot

"All our operators are busy at the moment. Please try again later." We're all familiar with recordings like this. And they're unlikely to improve our mood. Because in most case we've got an urgent problem and need help immediately. We become despondent as we hang on the line and we begin to dream of the possibilities of the digital transformation. There are now plenty of businesses – including online retailers, banks and airlines – who have discovered for themselves the…
30. January 2018 0
Collaboration
Marten Bütow

DASH it! Digital Transformation at the push of a button

In the olden days, wise housewives stockpiled the household staples. There was always a stock of butter, flour, milk and sugar in the cellar or larder. All of them items that are constantly in demand at home. Now, in times of digital transformation, people no longer need to be so careful: a quick push of the button and your order is sent. Amazon introduced dash buttons in 2016 to make ordering as easy as possible. But can such buttons be…
16. January 2018 0
Collaboration
Marten Bütow

Digital transformation – The Snickers phenomenon

I tend to get a bit peckish in the office in the late afternoon.  Or when I'm on the move I can sometimes realize too late that I've skipped lunch again. So I take a trip to the nearest snack vending machine and get myself a Snickers or a bag of nuts. You might say that all that represents "established technology." I'm well aware that it's not exactly the ideal solution from a nutritional point of view, but there really…
26. December 2017 0
Collaboration
Marten Bütow

Digital office? Nothing of the sort. Help!

Digitization – that’s a sort of magic word. Some understand it as the transition from the Babylonian cuneiform tablet to the electric typewriter, while others speak of IoT, big data, fully automated customer processes and bots that detect our wishes before they even crossed our mind. Digitization in concrete form But the digitization debate must occasionally come to the point. Bitkom recently attempted that by means of a survey on the “digital office” that specifically addressed the question of what…
8. December 2017 0
Collaboration
Marten Bütow

A small tale from vacation

What bad luck: Bernd should never have given his private mobile phone number to his boss. The latter quickly discovered he – naturally – is also on WhatsApp (“My permanent status: ready for a holiday”) and pinged him. On vacation. “URGENT! I ABSOLUTELY need the documents on the customer ACME Corporate. What did you agree? Your boss.” Of course, the picture of an idyllic family his boss had chosen to adorn his account didn’t make the situation any better. Bernd…
7. December 2017 0
Collaboration
Marten Bütow

A dynamic workplace in 5 steps

The true ruler of the IT workplace is Windows. And has been for decades. Nothing has shaped the workplace as much as the operating system. When we speak of dynamic workplaces today, we mustn’t neglect that factor. Microsoft now offers an instant way to the dynamic workplace with the business versions of Windows 10. This “pour-and-ready” approach certainly also touches a nerve among many users. But is that a dynamic workplace? Dynamic workplace is more than Windows 10 We believe…
4. December 2017 0
Collaboration
Marten Bütow

Reduce your worries with digitization

“There must be a different way” – that’s the catalyst in half of all cases when I talk to customers or prospects about dynamic workplaces. The other half represents the viewpoint: “There must be a cheaper way” – and, purely linguistically, you can understand that as a variation of the first statement. Always digitization … We usually hold all powerful digitization accountable for initiating the transformation to the dynamic workplace. But, if we’re honest, that’s a sort of killer argument…
21. November 2017 0
Collaboration
Marten Bütow

No frills, please – Dynamic Workplace goes classic

When I get my hair cut, Yvonne always offers me the full program: "Wash, cut, blow-dry, style, scalp massage, and some styling gel?" And now take a look at my picture, above this blog post. Do you really think I need all that? After a brief but intense discussion, Yvonne usually gets out her cutters, mumbles something about "13 millimeters," and then the hair starts to fly. In just a few minutes, I've returned to my standard state. And the…
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