“I am your personal customer advisor”
Good day to you. This is Jutta Rahenbrock. I've gotten into the habit of humming along with the music coming through the receiver – at least when I know the songs. At the moment, Carole King's "You've Got a Friend" is playing – and I have a little time to think about the message between the lines, since "The next available staff member will be with you [i.e. me] in five minutes." Trapped in a keystroke labyrinth A moment earlier,…
