Tag Archive: customer experience

11. July 2019 0
Automotive
Hermann Hänle

Connected cars – a little bit extra

It must be 15 years ago now that I sat at New York JFK Airport staring into space, pretty lost. Despite having a ticket, I didn’t have a space on the plane home. And then the magic moment: My ticket was torn up by the well-intentioned flight attendant and I got a business class upgrade. My first – and my last so far ... The world of upgrades That was the first time that I actively came into contact with…
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