Tag Archive: digitaltransformation

13. February 2018 0
Collaboration
Marten Bütow

The digital transformation in customer service – the chatbot

"All our operators are busy at the moment. Please try again later." We're all familiar with recordings like this. And they're unlikely to improve our mood. Because in most case we've got an urgent problem and need help immediately. We become despondent as we hang on the line and we begin to dream of the possibilities of the digital transformation. There are now plenty of businesses – including online retailers, banks and airlines – who have discovered for themselves the…
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